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Doing Business With Bosch Automotive Service Solutions LLC OTC
Special service tools are easy to purchase and are available to the general public by simply contacting Bosch Automotive Service Solutions LLC OTC by phone, fax or mail.

Phone 1-800-520-2584
Business Hours:
8:00 am - 8:00 pm EST
Fax 1-586-578-7375
Mail
Bosch Automotive Service Solutions LLC, OTC
28635 Mound Road
Warren, MI 48092-3499


Pricing
Bosch Automotive Service Solutions reserves the right to changes prices to current price at time of shipment.


F.O.B. Shipping Point
All tool shipments will be made F.O.B. Owatonna, Minnesota. Shipment will be made by the method you specify. Normal methods include United Parcel Service, Parcel Post or UPS Air.


Taxes
United States
State and local sales and/or use tax will be added to order if applicable.
Service Parts
All Bosch Automotive Service Solutions LLC OTC products are serviceable and replacement items are available. To order or obtain price information on unidentified parts, please describe the required part as thoroughly as possible using whatever tool numbers are available.

Returned/Repaired Goods Policy
Returns may be made upon request and a credit issued if product is in saleable condition.

1. All returns must be received within 30 days of invoice date to avoid a restocking fee.

2. Any return received after 30 days of the invoice date is subject to a 20% restocking fee.

3. Returns will not be credited after 90 days of invoice date.

4. All goods returned to Bosch Automotive Service Solutions LLC OTC for any reason must be shipped PREPAID.

5. Please make all claims for SHORTAGES and DAMAGES within ten (10) days from receipt of shipment. CLAIMS after this period may not be honored.

6. Return/Repair processing requires two (2) copies of the original invoice and/or pack slip. One (1) on the outside of the package and one (1) with the product inside.

7. Drop shipped items should be returned directly to the manufacturer. Please call our Customer Service Department for instructions on how to return drop shipped items. (1-800-328-6657)

8. Send returns/repairs to:
Product Repair and Replacements
U.S. and Canadian Customers

Bosch Automotive Service
Solutions Service Repair
755 Eisenhower Dr.
Owatonna, MN 55060

Returns with Return Goods
Authorization (RGA)
U.S. and Canadian Customers

Bosch Automotive Service Solutions
Reverse Logistics
1383 N. Weber Road
Romeoville, IL 60446
RGA#:your authorized number#